Withdrawal from the purchase agreement
If you have made a purchase on our website, you can exercise your right of withdrawal through this online procedure.
Once the request has been submitted, you will receive a confirmation email with a summary of the data transmitted. The request will then be processed by our customer service.
Frequently Asked Questions
How long do I have to exercise the right of withdrawal?
You can exercise your right of withdrawal within the terms provided by the General Conditions of Sale applicable to your purchase. Please consult the relevant section for more details.
What happens after I send the request?
Once the procedure is complete, you will receive a confirmation email with a summary of the data submitted. The request will then be processed by our customer service.
How will I receive instructions for returning products?
After receiving the withdrawal request, our customer service will provide you with all the necessary instructions to proceed with the eventual return of the products, as provided for in the General Terms and Conditions of Sale.