RESI E RIMBORSI

The Customer has the right to withdraw from the contract, without giving any reason, within 14 days.

The withdrawal period expires 14 days after the day on which the Customer, or a third party other than the carrier and designated by the Customer, acquires physical possession of the last item.

In accordance with European legislation on electronic withdrawals, to exercise the right of withdrawal the Customer must fill in the form provided in the dedicated section of our website.

The form must include the Customer's name, postal address, telephone number and email address, together with the details of the order for which withdrawal is requested.

To meet the withdrawal deadline, it is sufficient for the Customer to fill in and send online the form on our website before the 14-day period expires.

If the Customer withdraws from this contract, all payments received from the Customer will be refunded, including delivery costs (with the exception of any additional costs resulting from the choice of a type of delivery other than the least expensive standard delivery we offer), without undue delay and in any case no later than 14 days from the day on which we are informed of the decision to withdraw from this contract.
Refunds will be made using the same means of payment used for the initial transaction, unless expressly agreed otherwise; in any case, the Customer will not incur any costs as a result of the refund. The refund may be withheld until the goods have been received or until the Customer has supplied evidence of having sent back the goods.

The Customer is asked to send back the goods or hand them over to us at the following address:

ISCHIA SPAEH SRL – VIA NUOVA CARTAROMANA 111 – 80077 ISCHIA (NA) TEL. (+39) 3293264235 – EMAIL: ordini@ischiaspae without undue delay and in any case within 14 days from the day on which the Customer informed us of the withdrawal from this contract. The deadline is met if the goods are sent back before the 14-day period has expired.

Return conditions. We accept returns of products that are intact and in their sealed packaging: in this case, return shipping costs are paid by us. For hygiene reasons we cannot accept products that have been opened, used or damaged and can no longer be resold: in these cases the return is not accepted and no refund is given. We will send you a prepaid shipping label once we have received the withdrawal form.